At Roseville, we aim to provide a high quality caring environment, not just in the eyes of the regulatory bodies that audit and evaluate the services we provide, but more importantly in the
hearts and minds of the customers who use them - our service users.

They are, and always will be, our 1st and most important priority.

All service users are assured that they will be treated with respect and dignity according to their individual needs and wishes.

Roseville operates a strong diversity policy in respect of residents and is committed to ensuring
no one is excluded on the ground of their ethnicity, religion or culture.

We want service users to have the freedom to live their preferred lifestyle, with the choice of independence or participation, individuality or community.

Our aim is to provide a level of care and support that meets the needs of the whole person,
and by that we mean the physical, psychological, social and spiritual wellbeing of the service
user we care for.

But above all, we aim to do all this in a safe, comfortable and homely environment.

Our care pledge:

• To offer skilled care to help service users achieve your optimum state of health and wellbeing
• To treat service users, their visitors, relatives and friends with dignity and respect
• To uphold the human and citizenship rights of all who live, work and visit here
• To support individual rights to choice and personal decision-making
• To respect individual requirements for privacy at all times and to treat all information relating to individuals in a confidential manner
• To recognise individual needs for personal fulfilment and to provide you with individualised programmes of meaningful activity